PUBLIC OFFER (USER AGREEMENT)

1.1. Site — an internet resource located at https://arcanelia.com/.

1.2. Administration/Contractor — the party that administers the Site and provides the services described on the Site.

1.3. User/Customer — a legally capable individual using the Site and/or placing an order for services.

1.4. Services — services for launching and/or installing software and/or consulting and technical support described on the Site.

1.5. Digital materials — instructions, activation keys, access codes, links, files and other digital data provided to the User for contract performance and service provision.

1.6. Payment Service — a third-party payment system/acquirer, on whose site/page the User makes payment.

2.1. The Administration offers the User to enter into a paid services contract under the terms of this offer.

2.2. The User confirms that they are purchasing Services. Digital materials are provided solely as part of contract performance and Service provision.

2.3. The composition, content, cost, term and conditions for providing Services are specified on the Site pages and are an integral part of this offer.

3.1. Acceptance of the offer is the User's performance of one or more actions:

— payment through the Payment Service;

— receipt of Digital materials;

— contacting support/start of actual Service provision.

3.2. From the moment of acceptance, the contract is considered concluded.

4.1. Payment is made exclusively through Payment Services. The Site does not accept or process bank card data.

4.2. The Administration may receive from the Payment Service only information necessary to confirm payment (payment status, transaction identifier, amount, time), without card details.

5.1. To provide Service results, the Administration may use contact information that the User provides voluntarily (for example, e-mail).

5.2. The User independently chooses whether to provide an e-mail. If the User does not provide an e-mail, the method of receiving results is determined by options available on the Site (for example, successful payment page, support chat, etc.).

5.3. If remote assistance is needed, the User makes their own decision about providing remote access, launches the relevant software themselves, controls access themselves, and must disable access after work is completed.

6.1. The User undertakes to:

— use the Site and Service results lawfully and at their own risk;

— not distribute or transfer Digital materials (keys/codes/instructions/files) to third parties, unless otherwise expressly stated on the Site;

— not perform reverse engineering, decompilation, modification, bypassing technical restrictions, code extraction and other actions that violate the rights of the Administration and/or third parties;

— not use the Site for actions that violate the rights of third parties and/or applicable law.

6.2. The User acknowledges that third-party platforms/services (including game services, anti-cheats, app stores, providers) may change rules, impose restrictions and sanctions. All consequences of interaction with third-party services are borne by the User independently.

7.1. Services and Digital materials are provided "as is" and "as available".

7.2. The Administration does not guarantee:

— uninterrupted operation, absence of errors and compatibility with all configurations;

— preservation of the User's accounts on third-party services;

— functionality of results when conditions change on the part of third parties (updates, anti-cheat changes, restrictions, etc.).

8.1. The Administration is not responsible for:

— actions/decisions of third parties (Payment Services, hosting, providers, game and other platforms);

— blocks/sanctions/restrictions from third parties;

— indirect damage, lost profits, data loss.

8.2. In any case, the total liability of the Administration is limited to the amount actually paid by the User for a specific order, unless otherwise established by mandatory rules of applicable law.

9.1. The terms of refunds and resolution of disputes are defined by the Refund Policy published on the Site and are part of this offer.

10.1. Site materials (texts, structure, design, instructions) are protected by law. Any copying/distribution without permission is prohibited.

10.2. Names of games, platforms and trademarks belong to their owners and are used for informational purposes. Partnership/approval by owners is not implied.

11.1. Data processing and privacy rules are defined by the Privacy Policy published on the Site. The Administration adheres to the principle of data minimization.

12.1. The Administration reserves the right to amend the offer terms. The new version takes effect from the moment of publication on the Site.

13.1. Inquiries and claims: ivsofte@inbox.ru.